Innovative Housekeeping Affecting Guest Decisions

Autoři

  • T. Milton
  • Jitendra Das

Abstrakt

A hotel succeeds on the sale of rooms , food, beverages and other minor services such as laundry ,health club and so on. The room sales constitutes a minimum of 70% of these sales in which housekeeping plays a major role. Housekeeping may be explained as “provision of clean, comfortable, safe and aesthetically appealing environment provided for the guest”. Innovative housekeeping is a practice adopted by the hoteliers to make the guest stay more comfortable and a pleasurable experience. The more the guests understand the innovative measures more they will enjoy their stay in hotel. But in some instances if the guest is not able to understand the innovative systems and procedures it becomes a hindrance, nuisance and disturbance for the guests. Cutting edge research with clearly defined objectives by academicians and housekeeping experts should be bestowed to the hospitality industry by addressing this innovative housekeeping concept is the need of the hour. Accordingly this paper attempts to examine the impact of Innovative housekeeping in hotels and suggest methods to handle in a better manner so that guests enjoy their stay in hotels.Keywords: Innovative, Housekeeping, Hotels, Guests , Understanding

Stažení

Publikováno

2014-09-22

Číslo

2011: Special Issue: 2011

Sekce

Research Articles

Licence

Declaration and Copyright Transfer Form

(to be completed by authors)

 

I/ We, the undersigned author(s) of the submitted manuscript, hereby declare, that the above manuscript which is submitted for publication in the STM Journals(s), is not published already in part or whole (except in the form of abstract) in any journal or magazine for private or public circulation, and, is not under consideration of publication elsewhere.

·         I/We will not withdraw the manuscript after 1 week of submission as I have read the Author Guidelines and will adhere to the guidelines.

·         I/We Author(s ) have niether given nor will give this manuscript elsewhere for publishing after submitting in STM Journal(s).

·         I/ We have read the original version of the manuscript and am/ are responsible for the thought contents embodied in it. The work dealt in the manuscript is my/ our own, and my/ our individual contribution to this work is significant enough to qualify for authorship.

·          I/We also agree to the authorship of the article in the following order:

Author’s name                                    

 

1. ________________

2. ________________

3. ________________

4. _______________

 

We  Author(s) tick this box and would request you to consider it as our signature as we agree to the terms of this Copyright Notice, which will apply to this submission if and when it is published by this journal.