The Temple of TQM (Total Quality Management)

Autores

  • Priyavrat Thareja Head, Materials and Metallurgical Engineering department, PEC University of Technology, Chandigarh, 160012 India

Palavras-chave:

Dimensions of TQM, people, culture, leadership, AUM (alignment, utilization, transformation), model

Resumo

 God is omnipresent, yet the attempts to provide him a transit office space are made good in a temple. Similarly, “quality is everywhere,” while the approach to manage is attempted through total quality (TQ) philosophy. The devotees (practitioners) conform to daily management (cleanliness/piousness), demonstrate dedication and discipline in order to woo God (quality standards) to bless them. Thus, both God and goodness (TQ) make a founding on the essentialities of higher level logic – of quality of life. On such a premise, a place of wor(k)ship is frequently equated as holy as that of worshipping. An attempt is made to construct a conceptual temple over such foundation, expecting its tenets will just correspond with those of TQM. In the non-material scenario, each of these (temple or TQ) gets raised, deploying communication as mortar, culture as reinforcement, and commitment as concrete. Everything is well founded along the central pillar of values, the rise signifying an alignment to a higher level objective, the essence of which is holean (Holy + Lean + holistic)Well, if the constructs of these two are similar, then they should behave as being correspondingly similar, and thereupon the knowledge may be interchangeably applied. This paper is an attempt to determine such equivalence. If yes, the experiences and measures from each of these shall be handy to improve quality of both, individually and together. This paper discusses the inculcation of a higher-level thinking and conduct among quality people (as designed to be, in a temple) for nursing a total quality (physical) environment, the situation where one enthusiastically pursues activities for total good! 

Biografia do Autor

  • Priyavrat Thareja, Head, Materials and Metallurgical Engineering department, PEC University of Technology, Chandigarh, 160012 India
    Heads Materials and Metallurgical Engineering department,PEC University of Technology. Member Editorial board, Indian Foundry Journal. Was meber Ed board, Powder Metallurgy, Quality International Journal from 1987 to 1993.Has innovated in Technical poetry, and authored elucidating Materials and Metallurgical Engineering processes and concepts. a certified, Lean Six Sigma Black Belt. An IRCA approved Lead Tutor and certified Auditor and in both QMS and EMS, he has promoted Value Auditing, and helped several industries in improving competence (through a tool ‘COMpro’. He was a part of special group of TC 176- which developed ANSI/ASQ/ISO 9001:20xx Education Management Standard presently under publication at Geneva. He is a TS 16949 Tier II supplier provisional auditor etc. He heads Materials and Metallurgical Engineering at PEC University of Technology, and also a Principal Programme Coordinator of the Total Quality Engineering and Management cell.

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Publicado

2012-10-11

Edição

Vol. 2 N.º 2 (2012)

Secção

Research Articles

Licença

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